1. Introduction

Boghial LimousinenService (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our airport transfer and limousine services (the “Services”). We process your data in compliance with the applicable data protection laws, primarily the Swiss Federal Act on Data Protection (FADP).

This policy applies to information we collect through our website, booking forms, email communications, phone calls, and directly during the provision of our Services.

2. Data Controller

The entity responsible for the processing of your personal data (Data Controller) is:

Boghial LimousinenService
Bergstrasse 82
8712 Stäfa
Kanton Zurich
Switzerland

3. What Personal Data We Collect

We may collect the following types of personal data necessary to provide our Services:

• Contact Information: Full name, email address, phone number, company name (if applicable).
• Booking Information: Pick-up date, time, and address; drop-off date, time, and address; flight numbers (for airport transfers); number of passengers; luggage details; specific requests or preferences relevant to the service.
• Payment Information: While we facilitate payment processing, sensitive details like full credit card numbers are typically processed directly by our secure third-party payment processors.
• Communication Data: Records of your correspondence with us via email, phone (call details, but not typically recordings unless specifically notified and consented), or other communication channels.
• Technical Data: IP address, browser type, operating system, referral URLs, pages visited, and timestamps when you interact with our booking systems or website.
• Location Data: Pick-up and drop-off locations are inherently collected. Vehicle location may be tracked via GPS for operational and safety purposes during the service provision.

4. How We Collect Your Personal Data

We collect personal data through various methods, including:

• Directly from You: When you make a booking (online, via phone, or email), contact us with inquiries, or provide information during the service.
• Automatically: When you use our online booking platform or website (e.g., through cookies or similar technologies – see Section 10). Vehicle GPS may automatically collect location data during a trip.
• From Third Parties: Occasionally, we might receive your information from third parties like travel agencies, corporate booking partners, or associated service providers who make bookings on your behalf.

5. Legal Basis for Processing

Your Personal Data We process your personal data based on the following legal grounds under the FADP (and potentially GDPR):

• Performance of a Contract: To fulfill our contractual obligations when you book and use our Services (e.g., arranging the transfer, processing payment).
• Legitimate Interests: For purposes such as improving our services, ensuring security, administrative management, preventing fraud, and communicating essential service updates, provided these interests are not overridden by your data protection rights.
• Legal Obligations: To comply with applicable laws and regulations (e.g., financial record-keeping, responding to legal requests from authorities).
• Consent: For specific purposes where required by law, such as sending marketing communications. You can withdraw your consent at any time.

6. How We Use Your Personal Data

We use the collected personal data for the following purposes:

• To provide, manage, and personalize our limousine and airport transfer services.
• To process your bookings, confirmations, and payments.
• To communicate with you regarding your booking, service updates, inquiries, or feedback.
• To ensure the safety and security of passengers, drivers, and vehicles.
• To improve our service quality, customer experience, and operational efficiency.
• To comply with legal and regulatory requirements (e.g., accounting, tax).
• For administrative purposes, including invoicing and record-keeping.
• With your explicit consent, for marketing purposes.

7. Data Sharing and Disclosure

We do not sell your personal data. We may share your personal data with the following categories of recipients only when necessary:

• Drivers: To enable them to perform the scheduled transfer service (providing necessary details like name, pick-up/drop-off locations, flight info).
• Payment Processors: Secure third-party services to process payments for bookings.
• IT Service Providers: Companies providing essential IT infrastructure, cloud hosting, email services, or booking software support.
• Legal and Regulatory Authorities: When required by law, court order, or governmental regulation.
• Professional Advisors: Lawyers, accountants, or consultants providing professional services to us.

We ensure that any third parties processing data on our behalf adhere to strict data protection standards through contractual agreements.

8. International Data Transfers

Your personal data is primarily processed within Switzerland. If we need to transfer your data outside of Switzerland or the European Economic Area (EEA) (e.g., when using international service providers), we will ensure appropriate safeguards are in place, such as relying on adequacy decisions (like the one between Switzerland and the EU) or implementing Standard Contractual Clauses approved by relevant authorities, to protect your data.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include access controls, encryption (where appropriate), secure data storage, staff training, and regular security assessments. However, no method of transmission or storage is 100% secure.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing the Services, satisfying any legal, accounting, or reporting requirements. Generally, booking information is kept for the duration necessary for service provision and administrative follow-up, plus any legally mandated retention period (e.g., for financial records, typically 10 years in Switzerland).

11. Your Data Protection Rights

Under the FADP (and GDPR, if applicable), you have certain rights regarding your personal data:

• Right of Access: You can request information about the personal data we hold about you and obtain a copy.
• Right to Rectification: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request the deletion of your personal data under certain conditions (e.g., if it’s no longer necessary for the original purpose).
• Right to Restriction of Processing: You can request that we limit the processing of your personal data under specific circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, machine-readable format or have it transferred directly to another controller, where technically feasible.
• Right to Object: You can object to the processing of your personal data based on our legitimate interests.
• Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time (this does not affect the lawfulness of processing before withdrawal).
• Right to Lodge a Complaint: You have the right to lodge a complaint with the relevant supervisory authority, which in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

To exercise any of these rights, please contact us using the details provided in Section 14.

12. Cookies and Tracking Technologies

If we operate a website or online booking portal, we may use cookies and similar technologies. Essential cookies are necessary for site functionality. Other cookies (analytical, marketing) would only be used with your consent. Please refer to our separate Cookie Policy (if available) or website banner for more details.

13. Children’s Privacy

Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page (or our website) and update the “Last Updated” date. We encourage you to review this policy periodically

15. Contact Information

If you have any questions about this Privacy Policy or our data protection practices, or if you wish to exercise your rights, please contact us at:

Boghial LimousinenService
Bergstrasse 82
8712 Stäfa
Kanton Zurich
Switzerland

Email: contact@boghial-limousine.ch
Phone: +41764659574

Last Updated: April 29, 2025