1. Scope

These Terms and Conditions (T&Cs) govern the contractual relationship between Boghial LimousinenService, located at Bergstrasse 82, 8712 Stäfa, Canton Zurich, Switzerland (hereinafter referred to as “the Company”) and its customers (hereinafter referred to as “the Customer”) for all services provided by the Company, particularly airport transfer services. By booking a service, the Customer agrees to these T&Cs.

2. Services Offered

The Company provides professional chauffeur and limousine services, specializing in airport transfers to and from airports (e.g., Zurich Airport ZRH) and other destinations as agreed upon. Services include passenger transport in high-quality vehicles driven by professional chauffeurs.

3. Booking and Confirmation

3.1. Bookings can be made via the Company’s website, email, or telephone.
3.2. The Customer must provide accurate details for the booking, including pick-up time, pick-up address, destination address, flight number (for airport pick-ups), number of passengers, and amount of luggage.
3.3. A booking is considered confirmed only after the Company sends a written confirmation (usually via email) to the Customer.
3.4. The Company reserves the right to decline a booking request without stating reasons.

4. Pricing and Payment

4.1. Prices are typically quoted as fixed rates for specific routes (e.g., airport transfers). Quoted prices are generally in Swiss Francs (CHF) and inclusive of VAT, unless otherwise stated.
4.2. Fixed prices for airport transfers usually include vehicle, chauffeur, fuel, and standard waiting times (see Section 6). Additional costs such as road tolls outside standard routes, special parking fees, or extra waiting time may be charged separately.
4.3. Payment is due either in advance via bank transfer or credit card, or directly to the chauffeur at the end of the service via cash or accepted credit/debit cards, as agreed upon during booking.
4.4. For corporate clients, invoicing terms can be agreed upon separately. Invoices are typically due within 10-30 days of the invoice date.

5. Cancellation Policy

5.1. Cancellations made by the Customer must be communicated in writing (e.g., email).
5.2. Free cancellation is usually possible up to 4 hours before the scheduled pick-up time.
5.3. For cancellations made less than 1 hours but more than 4 hours before the scheduled pick-up time, a fee of 50% of the agreed price may be charged.
5.4. For cancellations made less than 4 hours before the scheduled pick-up time or in case of a no-show by the Customer, the full agreed price (100%) may be charged.
5.5. Specific cancellation terms for larger bookings or special events may differ and will be communicated during the booking confirmation.

6. Waiting Times

6.1. Airport Pick-ups: The Company typically includes a standard waiting time (e.g., 60 minutes) free of charge, starting from the actual flight landing time. The Company monitors flight arrival times. Any additional waiting time beyond the included period may be charged at a specified hourly rate.
6.2. Non-Airport Pick-ups: A standard waiting time (e.g., 15 minutes) from the scheduled pick-up time is usually included free of charge. Additional waiting time may be charged.
6.3. If the Customer anticipates a significant delay, they must inform the Company as soon as possible.

7. Luggage and Animals

7.1. The standard luggage allowance is typically one standard suitcase and one piece of hand luggage per passenger. The Customer must declare excess or oversized luggage (e.g., skis, golf bags, multiple large suitcases) during the booking process so the appropriate vehicle can be arranged. Additional charges may apply.
7.2. The transport of animals is only permitted by prior arrangement and confirmation by the Company. Animals must typically be transported in suitable, secure containers provided by the Customer.

8. Passenger Conduct

8.1. Passengers are expected to behave respectfully towards the chauffeur and the vehicle.
8.2. Smoking and the consumption of non-permitted food or drink are generally not allowed inside the vehicles.
8.3. The Customer is liable for any damage caused to the vehicle by themselves or their guests.
8.4. Seat belts must be worn as required by Swiss law. The chauffeur may refuse transport if safety regulations are not followed.

9. Liability

9.1. The Company is liable for damages caused intentionally or by gross negligence by its employees or agents, within the scope of Swiss law.
9.2. Liability for damages caused by slight negligence is excluded to the extent legally permissible.
9.3. The Company is not liable for delays caused by force majeure, such as extreme weather conditions, unforeseeable traffic congestion, road closures, accidents, or other circumstances beyond its reasonable control.
9.4. The Company is not liable for missed flights or connections due to delays outside its control, although every effort will be made to ensure timely arrivals. Pick-up times suggested by the Company are recommendations based on typical conditions.
9.5. Liability for loss of or damage to luggage is limited, unless caused by gross negligence or intent by the Company’s staff. Customers are advised to ensure their luggage is adequately insured.

10. Data Protection

The Company collects and processes personal data (e.g., name, contact details, flight information) solely for the purpose of providing the booked services and managing the customer relationship. Data is handled confidentially and in accordance with the Swiss Federal Act on Data Protection (FADP). Customer data will not be passed on to third parties, except where necessary for service provision (e.g., to a partner company) or required by law.

11. Governing Law and Jurisdiction

11.1. These T&Cs and the contractual relationship between the Company and the Customer shall be governed exclusively by Swiss law.
11.2. The place of jurisdiction for any disputes arising from or in connection with this contract shall be the competent court at the Company’s registered office location (Stäfa, Canton Zurich) or as otherwise mandated by Swiss law.

12. Changes to Terms and Conditions

The Company reserves the right to modify these T&Cs at any time. The version applicable at the time of booking shall apply to the contract. Customers will be notified of significant changes where appropriate.

13. Severability Clause

Should any provision of these T&Cs be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by 1 a valid provision that comes closest to the economic purpose 2 of the invalid one.

14. Contact Information

Boghial LimousinenService
Bergstrasse 82
8712 Stäfa
Canton Zurich
Switzerland
+41764659574
contact@boghial-limousine.ch
https://www.boghial-limousine.ch

Effective Date: April 29, 2025